Contact Us

Please contact us on the following options below.

How to contact us

The easiest way to contact us is by email alternatively use the live chat box in the bottom right corner of the website.

We are available online 7 days a week.

Alternatively phone us on 08448845374    Monday - Friday 10-3pm  We are usually in the workshop so please leave a message and we will get back to you asap.

If we are unable to answer the phone there is an option to leave a message (please leave details and email address)  or alternatively email us on and we will get back to you asap.

How to order

Please order from the website.  If you have any bespoke requirements or need additional information please contact us on 0844 8845374 or email or by live chat in the bottom right corner of the website.

How is my item engraved ?

We hand engrave all of our items.  We prefer hand engraving rather than machine engraving as it has a more artistic touch, hand engraving is deeper than machine engraving.  We believe hand engraving adds a touch of quality to your personalised gift.  To read more about hand engraving click here.

Does my item come with a box ?

Yes, all items on our website are boxed.  Please see the individual product pages for more information.

How long does it take to receive my order ?

We offer Free UK Delivery on all orders, your order will be despatched within 7 working days for this option (sent special delivery post).  Express delivery £6.50, your order will be despatched within 3 working days (sent special delivery post).

International Delivery £15 - within 14 days depending on location.

Which payment cards do you accept ?

We accept payment using the following cards Visa Debit, Visa Credit, MasterCard, Maestro and Solo cards and Paypal.

What is your returns policy ?

We offer a refund or exchange within 14 days of purchase on all un-personalised items, as long as it is in its original packaging and condition.

For hygiene reasons, we cannot accept refunds or exchanges on earrings.

How do I return an item ?

If you wish to return an un-personalised item please contact us first on and we will issue you with a returns number.  All returns must have a returns number issued and be in the original box.







Correspondence Address Only  -  Designers UK, PO Box 129, Leominster, UK, HR6 6DL