Refund policy
Refund Policy
Engraved Items.
Please double check spelling when ordering personalised jewellery or gifts from our website as we cannot correct the item once it has been Hand Engraved, we do not accept returns on items that have been personalised.
How to Return An Item Not Engraved
We will accept returns on items not personalised, items have to be returned within 30 days, not used and in its original packaging. On receipt of the item we will refund your payment less postage charge. Before returning the item please e-mail us for a returns number to be issued.
1. Please email [email protected] or call 0844 8845374 to request a return or exchange. We will provide you with a returns number and a returns address.
2. Please package your item securely and return back to us.
3. We recommend that you use Special Delivery Post, you will be responsible for the cost of returning the item to us.
4. Refunds will be issued once we receive the item back, this can take up to 7 days.
Damaged Goods
Should your item be received damaged, please keep all packaging materials and notify is within 2 days.
Exchange Policy
If you require to exchange an item that has not been engraved please contact us. If you wish to exchange for an item of greater value you will be required to pay the additional amount to match the cost of the new item.